Project Management

Efficient Project Management is vital to the success of any implementation. The appointed Project Manager will be accountable within CIMCO for the project and will manage all other resources and activities. The CIMCO Project Manager will work closely with the customer's project team, and will manage the project plan against key project milestones, attend steering meetings and assist at a strategic level with the project.

Implementation

Working with the Project Manager will be a number of application consultants who will assist with the detailed aspects of the implementation. Tasks include personal tuition for specific users, mapping business practices to our software, the development of procedures and general implementation activities. CIMCO follow a set methodology for system implementation. This methodology provides the "road-map" onto which appropriate additional services are loaded.

Consulting

CIMCO’s specialists also advise on communications, offering solutions to connectivity problems within large and small organizations and between branches and affiliate offices across the country and the world. While not concentrating in selling hardware, CIMCO’s technical engineers have thorough knowledge of the most modern equipment available. CIMCO’s consulting services include advice and recommendation of hardware which, when combined with MRPII and ERP CMMS software, will allow management to effectively control the business processes, minimize costs, and allow for expansion and growth.

During an implementation, it may be necessary to review key technical areas, and how they can impact the project. CIMCO has a number of technical consultants who can assist with such activities as – performance tuning, archiving, network and database infrastructure design.

Training

CIMCO offers training on Maintenance Management theory and Computer maintenance management systems.  Since 1990 our experience of training Thai Manufacturing and Service industry within Thailand and Asian Countries allow our team to understand the art of Training and can tailor it to fit with your organization couture.

Software Customization and Data Conversion

CIMCO will allocate a Business Analyst to handle these aspects of an implementation, under the guidance of the Project Manager. This service is provided on a per day basis for analysis and design work. Any actual programming work will be performed at a fixed rate, as defined in CIMCO's Bespoke Software Estimate/Bespoke Software Quotation Procedure.

Help Desk And Support

A telephone hotline support service is provided by a support desk manned with dedicated support engineers. Technical assistance is available from other application and software engineers when necessary. A modem will be attached to the customers server to allow the support desk to perform on-line diagnostics, data transfer, program updates and so on.